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Frequently Asked Questions

How long does shipping take?


We process orders within 1–3 business days, and delivery usually takes 7–15 business days depending on your location. You’ll receive a tracking link via email once your order ships.

What if my product arrives damaged or defective?


No worries! Just contact us at hooemcs@gmail.com within 7 days of delivery with your order number and photos of the issue. We’ll quickly send a replacement or refund — whichever you prefer.

How do I return or exchange an item?


We offer 30-day hassle-free returns. To start a return, simply email us at hooemcs@gmail.com. Once approved, you’ll receive detailed return instructions. Refunds are processed within 3–5 business days after we receive your item.

Do your products come with a warranty?


Yes, all Hooem products come with a 1-year limited warranty covering manufacturing defects. Our team is committed to ensuring you enjoy a stress-free experience with every purchase.