Frequently Asked Questions

Quick answers to help you with your shopping experience at Hooem.

1. When will my order be shipped?

All orders are processed within 1–3 business days. During peak seasons, it may take up to 7 days. You’ll receive an email with tracking info once shipped.

2. How long does delivery take?

• 🇺🇸 United States: 10–20 business days
• 🌍 Other countries: 15–25 business days

Delivery times may vary depending on customs or courier conditions.

3. How do I track my order?

You can track your order anytime using our tracking page: Track Your Order.

4. What if my package is delayed or lost?

If your order hasn’t arrived within the estimated time, contact us at support@hooem.com. We’ll investigate and assist with a replacement or refund if needed.

5. Can I return or exchange an item?

Yes! If your product is damaged or defective, please contact us within 7 days with photos. See our Return & Refund Policy for details.

6. What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure options supported by Shopify Payments.

7. Do you ship worldwide?

Yes — we can worldwide shipping on all orders.Just contact us!

8. How can I contact support?

Our team is available Monday–Friday (9 AM – 6 PM EST). Email us at support@hooem.com.